Guidelines for information system implementation in hospitals: Towards a fit between context and IS project characteristics

Olthof, msc. Marijke (2010) Guidelines for information system implementation in hospitals: Towards a fit between context and IS project characteristics. thesis, Other studies (UMCG).

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Abstract

Introduction The aim of this study is to provide guidelines to the ICT implementation management of the UMCG by analyzing OKplus. This study uses a model, which explains the relationship of project characteristics and contextual variables with the outcome of the implementation of an information system. This model is applied in practice with the case of the implementation of OKplus in the UMCG. The research question that is studied is: To what extent does the fit between contextual variables and project characteristics explain the outcome of the OKplus implementation? Method Document analysis and interviews with ten important stakeholders who could provide information about the project characteristics, contextual variables and project outcome from different perspectives. Results There are several contextual elements that have contributed to the successful outcome of implementing OKplus: people, information system, and organizational related and the outer context of the implementation. In the implementation of OKplus, there was resistance potential (people related), innovation-organization fit and innovation-structure fit (organization related) and functional uncertainty (information system related) present as contextual variables. The project can be characterized by the presence of early interaction between system developers and end users, which was formally coordinated. It also consisted of iterative realization activities and withheld a blueprint of functional design. At last, the project originated from a problem, which was solved in a planned matter with a modified information system tool. This study provides a couple of guidelines per group of contextual variables for the IT implementation management of the UMCG. in organizations, just as the overall promoting guidelines. Conclusion In conclusion, this study has provided guidelines for the implementation of information systems in a health care setting. Hopefully these guidelines will ensure better implementation success of information systems in hospitals in the future.

Item Type:	Thesis (Thesis)
Supervisor name:	Goudswaard, ir. A.P.
Supervisor name:	Boonstra, prof. dr. A. and Offenbeek, dr. M.A.G. van
Faculty:	Economics and Business
Keywords:	Ziekenhuizen, Informatiesystemen, ICT, implementatie
Date Deposited:	25 Jun 2020 10:53
Last Modified:	25 Jun 2020 10:53
URI:	https://umcg.studenttheses.ub.rug.nl/id/eprint/1408

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