Wellenberg, Tim (2014) The influence of perceived change in work processes on the emergence of group readiness to change. thesis, Other studies (UMCG).
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Abstract
Introduction This study explores how the perceived change in work processes by the implementation of an IT system influences the emergence of group readiness to change. There have been some publications, but little research has been done on change readiness of groups. As the IT implementation can heavily influence work processes of groups within the hospital, this research study aims to answer the next research question: “How does the perceived change in work process characteristics by the implementation of an IT system influence the emergence of group readiness to change?” Method For this theory development research, a case study approach was used to collect empirical data. Within a large hospital in the Netherlands the group readiness to change of occupational groups and departments was investigated. Results The results show that there are big differences across groups in the level of group readiness to change. There are big differences between the departments in the degree of digitalization, and these differences also affect their perception about the new IT system. Within all groups they talk about the fact that they compare socially with members of their department and that the social interaction happens on the department level, rather than on occupational level. When interviewing the different occupational groups, the medics were the ones with the strongest within-group consensus and they gave information about the medics as a group across departments. Overall the need for change was high within the hospital. Conclusion This study proposes a new view next to the existing functionalistic view on group change readiness to change (Rafferty et al., 2012; Vakola, 2013). This study provides evidence that the existing functionalistic view neglects the interpretative view focusing on the deeper underlying values and basic assumptions in order to understand the attitudes and beliefs of groups.
| Item Type: | Thesis (Thesis) |
|---|---|
| Supervisor name: | Meerlo, mw. G. |
| Supervisor name: | Reezigt, dhr. dr. C |
| Faculty: | Economics and Business |
| Keywords: | Change Management, Group Attitude towards Change, IT implementation |
| Date Deposited: | 25 Jun 2020 10:57 |
| Last Modified: | 25 Jun 2020 10:57 |
| URI: | https://umcg.studenttheses.ub.rug.nl/id/eprint/1788 |
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